Warranties

Looking Glass Designs takes care in the fabrication, finishing and handling of every custom glass project. This page explains the general warranty terms for our workmanship, supplier/manufacturer warranties, handmade glass finishes, coatings and specialty glass products.

Because many of our products are custom-made, hand-finished or installed into site-specific conditions, warranty coverage depends on the product, application, installation method, care, location and intended use.

Looking Glass Designs provides a 1-year warranty against defects in our workmanship and construction, unless otherwise stated in writing.

Some glass, mirror, sealed units, hardware and coating products may carry separate manufacturer or supplier warranties. Looking Glass Designs may assist with warranty claims where applicable, but we are not the manufacturer of all base glass, mirror, sealed units, hardware or coating materials.

Typical supplier warranty periods may include mirror products up to 5 years and sealed glass units up to 10 years, depending on the supplier terms, product type, application and installation conditions.

Supplier and manufacturer warranties do not usually include labor, removal, reinstallation, replacement handling costs or related expenses unless specifically stated by the supplier.

Handmade Art Glass and Custom Finishes

Kiln-fired glass, painted glass, antique mirror, custom silvering, sandblasted glass, sand-carved glass and hand-finished specialty glass are custom-made products.

Small variations in colour, shade, patina, surface texture, bubbles, mottling, pattern movement and handmade finish are normal characteristics of these products and are not considered defects.

No two handmade art glass pieces are exactly the same. Custom sandblasted patterns, antique mirror finishes and specialty glass effects are one of a kind. By placing an order, the buyer acknowledges that Looking Glass Designs may use reasonable artistic judgment in the final appearance of the custom product.

All looking glass products are made with the utmost care and attention to detail, and with any hand made product, there may be small flaws or blemishes, due To the many handling stages each piece receives. This is considered normal and not a defect in the product

What Is Not Covered

Warranty coverage does not apply to scratches, chips, cracks or breakage after pickup, delivery or installation.

Warranty coverage also does not apply to damage caused by misuse, impact, improper handling, normal wear and tear, building movement, settling, shifting, unsuitable site conditions, improper cleaning, installation by others, alteration by others or use outside the approved application.

Unless otherwise stated in writing, warranty coverage does not include removal, reinstallation, access costs, shipping, handling, related construction costs, finishing work by others or other consequential costs.

Reporting Damage or Defects

Visible damage, shortage or defects should be reported as soon as possible and within 24 hours of receiving the product.

If Looking Glass Designs is installing the product, any visible concern should be reported before or at the time of installation where possible.

Warranty claims should be made in writing and should include the customer name, invoice or quote number, photos of the issue, a description of the concern, the date the issue was first noticed, and the installation location or application.

Looking Glass Designs will review the claim and determine whether the issue is covered under workmanship warranty, supplier warranty or product-specific warranty terms.

Looking Glass Designs

Coated Glass and Back-Painted Glass Warranty

Back-painted glass and coated glass products may carry coating-specific warranty coverage when the product has been fabricated, coated, approved, installed, maintained and used under suitable conditions.

For ColorSpray or similar coated glass systems, coating warranty coverage is subject to the coating manufacturer’s requirements and may depend on the following conditions:

The coating must be applied to an approved substrate, such as clean, uncoated, undamaged and defect-free glass.

The coating system, application guidelines, technical data sheets and preparation requirements must be followed.

Current accepted paint and coating application practices must be followed.

The finished product must be intended for a normal interior environment, unless otherwise approved in writing.

Marine, industrial, swimming pool, high-moisture, high-chemical or other aggressive environments may not be covered unless specifically approved before production.

Only approved cleaning materials and care methods should be used before and after installation.

Where the coating manufacturer provides warranty coverage, that coverage may relate to adhesion, colour fastness, cracking, peeling, blistering, fading or reduction in gloss, depending on the coating system and supplier terms.

Any coating warranty claim must be made in writing and must include reasonable details of the issue, photos, date first noticed, project information, and any required supporting paperwork, such as the original colour formulation or coating records where applicable.

All coating and back-painted glass warranty claims are subject to review and pre-approval by Looking Glass Designs and/or the coating material supplier based on the product, material, location, application, installation conditions and use.

Unless specifically stated in writing, coating warranty coverage does not include removal, reinstallation, access costs, replacement handling costs, related construction costs, shipping, taxes or finishing work by others.

Repair or Replacement

If a product is determined by Looking Glass Designs to be defective under warranty, Looking Glass Designs may, at its option, repair or replace the affected product or panel.

Any repair or replacement warranty claim must be reported in writing within 30 days of discovering the issue and within the applicable warranty period. Photos, project details, invoice or quote information, and any required coating or formulation records may be required.

The warranty period for any repaired or replaced product continues only for the remainder of the original warranty period

Warranty Exclusions

Warranty coverage does not apply if the product or panel has been subjected to misuse, abuse, accident, impact, improper handling, lack of care, improper maintenance or unsuitable cleaning methods.

Warranty coverage does not apply if repairs, alterations or installation have been made or attempted by anyone other than Looking Glass Designs or an authorized representative, unless approved in writing.

Warranty coverage does not apply to damage or colour variation caused by breakage, chipping, cracking, impact or other damage to the product after pickup, delivery or installation.

Warranty coverage may not apply if the product, coating, treatment or glass panel was not pre-approved for the intended location, material, application, site conditions or installation method.

Base Glass and Supplier Warranty

For coated, treated or back-painted glass, warranty coverage applies only to the coating, treatment or workmanship where applicable. Looking Glass Designs does not warrant the suitability, condition or performance of base glass supplied by others unless specifically stated in writing.

Where a supplier or manufacturer warranty applies to base glass, mirror, sealed units, hardware or coating materials, Looking Glass Designs may, where possible, assist the customer with the supplier warranty process. Any supplier warranty remains subject to the supplier’s own terms and approval.

Warranty Disclaimer

Except for the warranty terms specifically stated on this page or provided in writing by Looking Glass Designs, no other warranty or guarantee is expressed or implied, including any implied warranty of fitness for a particular purpose, suitability for a specific application, or merchantability.

Limits of Liability

To the fullest extent permitted by law, Looking Glass Designs is not responsible for incidental, indirect, consequential or related damages arising from the product, installation, site conditions, use, handling, removal, replacement or repair of the product.

This includes, but is not limited to, damage to surrounding materials, finishes, structures, contents, fixtures, cabinetry, tile, millwork or other property unless specifically agreed to in writing.

Installation, Site Conditions and Work by Others

Looking Glass Designs is not responsible for damage caused by installation, alteration, handling, repair or site work performed by others.

Warranty coverage does not apply to damage caused by building movement, settling, shifting, unsuitable site conditions, structural movement, moisture conditions, improper support, improper cleaning or use of the product outside the approved application.

Unless specifically stated in writing, Looking Glass Designs is not responsible for economic loss, construction delays, removal costs, replacement labor, access costs, finishing work by others or damage to surrounding materials related to installation or site conditions.

Original Purchaser and Transferability

This warranty applies to the original purchaser only and proof of purchase may be required.

The benefit of this warranty may not be assigned or transferred to another party without written consent from Looking Glass Designs.

Definitions

For this page, “treatment” means any coating, back-painting, silvering, antiquing, sandblasting, sand-carving, painted finish or specialty finish applied by Looking Glass Designs to a glass or mirror product.

“Warranty” means the warranty terms described on this page and any additional written warranty terms provided by Looking Glass Designs for a specific product or project.

Client-Supplied Artwork and Studio Designs

Any artwork, logo, image, drawing, pattern or design file supplied by the client must be copyright-free or properly authorized for use. Looking Glass Designs is not responsible for copyright infringement involving artwork, logos, drawings, images, patterns or design files supplied by others.

Designs, drawings, patterns, layouts and artwork created by Looking Glass Designs remain the property of Looking Glass Designs unless otherwise agreed in writing.

Custom art glass, sandblasted patterns, antique mirror finishes and specialty glass effects are handmade and may include natural variation. These variations are part of the custom process and are not considered defects.